Special Sales Closing Features of AI Chatbot Preny
AI Chatbot AI Chatbot Preny offers outstanding features as a multi-channel sales chatbot, enhancing the success rate of order conversions across various industries. Preny's capabilities help users improve customer experience on their sales channels, automate customer care, and provide professional sales-closing consultations.
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Natural, Human-Like Responses
Preny's AI-powered responses mimic human interaction, including tone and style that align with the business owner or shop, making customers feel as if they are chatting with a real sales representative.
24/7 Operation, Higher Nighttime Sales Conversion
Customers tend to message businesses at night and on weekends, which are peak opportunities for closing sales that many businesses miss due to the lack of staff availability. AI Chatbot Preny effectively addresses this issue with its 24/7 operation, increasing order conversion rates during nighttime and holidays.
Retain Customers for Up to 15 Seconds
To boost sales conversion rates, AI Chatbot Preny engages customers with intelligent and humorous responses. Based on data from businesses that have integrated Preny, the chatbot has successfully retained over 70% of website and fanpage visitors for up to 15 seconds.
Multi-Platform Message Management System
As a multi-channel sales chatbot, Preny’s admin dashboard allows seamless management of customer messages across all integrated platforms without the need to access each platform individually.
Customer Segmentation with Tag Labels
In the Message Management section, tag labels are color-coded to help shop owners prioritize customer interactions. Customers who provide their phone numbers have a high conversion potential, requiring only a final confirmation from staff to complete the order. Based on tag colors, sales staff or shop owners can determine which customers to engage with first.
Green: Customers who have provided their phone number to Preny.
Yellow: Customers interacting with the chatbot without needing staff intervention.
Red: The chatbot couldn't answer the customer’s question and requires staff assistance (after two apologies from the bot). If LLM is enabled, the tag won’t turn red and must be manually set.
Gray: Customers who haven’t responded within 12 hours.
Conversation Status Classification
In the Message Management section, customer interactions can be categorized into statuses such as Consultation, Order Confirmation, Regular Customer, Spam, etc. To set a status for a conversation, click the ! icon on the right side.
Set Conversation Status
Easy-to-Train Sales Closing Chatbot
Training AI Chatbot Preny is simple and time-efficient. You can add training data individually or upload chatbot scripts via an Excel file. Sample scripts are available when creating the chatbot for reference.
Image-Based Responses
Preny can send image replies to customers, providing a more visual representation of products and enhancing purchase decisions. You can upload product images in the Image Library section.
Tool Facebook Ads
Facebook advertising is a powerful way to attract customers, and Preny’s Facebook Ads Tool enhances conversion rates. By setting up automatic chatbot responses for direct ad inquiries, Preny improves ad quality scores, reducing costs and increasing effectiveness. You can find setup instructions in the Guide section.
LLM-Powered Responses for Complex Questions
Preny can leverage LLM (Large Language Model) knowledge to answer complex questions beyond business-related topics and sales scripts. To enable this feature, simply activate the Use LLM Knowledge option.
Sales Team Role Management
The Role Management feature in Preny’s admin panel allows business owners and shop managers to oversee staff activities and chatbot interactions across all sales platforms.
Multi-Language Support
AI Chatbot Preny supports multiple languages, enabling businesses to expand their customer reach and operate globally.
With these advanced features, Preny helps you optimize multi-channel sales efficiently. Sign up for a chatbot account and integrate AI Chatbot Preny into your platform today to boost your online sales revenue!
