Terms of Service

Welcome to Preny!

1. Introduction

Thank you for choosing Preny, an advanced Software-as-a-Service (SaaS) platform that leverages artificial intelligence to automate and optimize customer support processes. Preny is designed to help you enhance customer engagement with minimal effort, providing you with a powerful tool to improve your customer service and support operations. Please read these Terms of Use carefully before using our services.

2. Acceptance of Terms

By accessing or using Preny, you agree to be bound by these Terms of Use. If you do not agree to any part of these terms, please do not use our services. These terms represent a legally binding agreement between you and Preny, so it is important to fully understand them.

3. Changes to Terms

Preny reserves the right to modify these Terms of Use at any time. We will notify you of any changes by posting the updated terms on our website or through other communication channels. You are responsible for reviewing the terms periodically, and your continued use of our services after any changes constitutes your acceptance of those changes.

4. User Accounts

4.1 Registration

To use Preny, you may be required to create a user account. You agree to provide accurate, complete, and up-to-date information during the registration process. You are solely responsible for maintaining the security of your account credentials.

4.2 Access Control

You are responsible for all activities that occur under your account. You agree not to share your account information and to ensure that no unauthorized person gains access to your account.

4.3 Customer accounts shall not be removed from the system.

When a customer registers with Preny, they are required to provide an email address and phone number for verification purposes. Preny will not delete customer accounts from the database even if the customer discontinues their service plan. This measure is implemented to prevent potential service abuse or hacking incidents.

5. Use of Preny

5.1 Permitted Use

You may use Preny for its intended purpose, which is to enhance customer support and engagement. This includes using the platform's AI-powered features and tools as described in our documentation.

5.2 Prohibited Activities

You agree not to engage in any illegal, harmful, or rights-infringing activities while using Preny. This includes, but is not limited to, spamming, distributing malware, or violating intellectual property rights.

5.3 Responsibility for Chatbot Content

Users of Preny are responsible for the content of their chatbot scripts. Chatbot content must adhere to ethical standards and must not include offensive, violent, or subversive material. Violations of this policy will result in permanent account suspension.

5.4 Customer Support for Using Preny

Currently, Preny offers three packages: Basic, Advanced, and Enterprise. For technical support, customer service, or accounting inquiries, you can submit a support ticket to receive assistance from the Preny team.

Note: For Enterprise plans, a dedicated 1:1 support group with the Preny team will be created as a priority.

6. Subscriptions and Payments

6.1 Subscription Plans

Preny offers various subscription plans, each with its own features and pricing. By subscribing to a plan, you agree to pay the associated fees as described on our website.

6.2 Payments

Payments are processed through a secure third-party payment processor. You agree to provide accurate payment information and authorize us or our payment processor to charge your chosen payment method.

6.3 Cancellation

You may cancel your subscription at any time, and your access to Preny will continue until the end of the current billing cycle. No refunds will be provided for partial subscription periods.

7. Privacy and Data Security

Preny values your privacy and data security. Our Privacy Policy outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for details about our practices.

8. Termination of Service

Preny reserves the right to terminate or suspend your access to our services without prior notice if you violate these Terms of Use or for any other reason we deem appropriate.

9. Disclaimer of Warranties

Preny provides its services "as is" and "as available." We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our services. Your use of Preny is at your own risk.

10. Limitation of Liability

Preny shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your use of our services, even if we have been advised of the possibility of such damages.

11. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Use or our services, please contact us at cskh@preny.ai. By using Preny, you acknowledge that you have read, understood, and agreed to these Terms of Use. We hope you find Preny to be a valuable tool for enhancing your customer engagement and support efforts.