Privacy Policy

Welcome to Preny, a powerful and optimized SaaS platform designed to enhance customer engagement with minimal effort. At Preny, we are committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data. By using Preny, you agree to the practices described in this Privacy Policy.

1. Introduction

1.1 Purpose of Collecting Personal Information

We collect customer information for purposes including:

- Assisting customers with purchases, payments, and deliveries when using Preny’s services.

- Providing product information, services, and support as requested by customers.

- Sending notifications about our latest programs and products.

- Resolving issues that may arise during purchases.

1.2 Scope of Information Collection

This policy applies to all Preny users, including customers and visitors to our website.

Personal Information

We may collect personal information such as your name, email address, and contact details when you create an account or contact us.

Non-Personal Information

We may collect non-personal information such as device details, browser type, and usage data to improve our services.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on Preny and for analytics and marketing purposes. You can manage your cookie preferences through your browser settings.

Third-Party Data Collection

We may integrate with third-party services that collect data independently. Please review the privacy policies of these third parties for more details.

1.3 Consent and Agreement

By using Preny, you agree to the terms of this Privacy Policy and consent to the collection, processing, and sharing of your information as described herein.

2. Data Retention

Your personal data will be stored until you request its deletion or manually delete it by logging into your account. Otherwise, your personal information will be securely retained on Preny.ai’s servers.

3. Parties with Access to Information

3.1 Use of Information for Service Provision

We use your information to deliver and enhance Preny’s services, including customer support automation and interaction features.

3.2 Customer Support Automation

Preny utilizes AI to automate customer support processes. Your interactions with our platform may be analyzed to improve response quality.

3.3 Personalization and Customer Engagement

We may use your data to personalize your experience and engage with you via email, notifications, or in-app messages.

3.4 Sharing with Third-Party Service Providers

We may share your data with third-party service providers who assist in delivering and improving Preny’s services.

3.5 Legal Requirements

We may disclose personal information if required by law and if such disclosure is reasonably necessary to comply with legal processes.

3.6 Aggregated or Anonymized Data

We may share aggregated or anonymized data for research and analytical purposes.

3.7 Your Privacy Choices

Accessing and Updating Your Information

We may share your data with third-party service providers who assist us in delivering and improving Preny’s services.

3.8 Communication Preferences

You can manage your communication preferences by adjusting your account settings in Preny or unsubscribing from emails.

3.9 Cookie và Theo dõi

3.9 Cookies and Tracking

3.10 Do Not Track Signals

Currently, we do not respond to "Do Not Track" signals.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your data.

4.2 Data Breach Response

In the event of a data breach, we will notify affected users in accordance with applicable laws.

5. Third-Party Links and Services

5.1 External Websites

Preny may contain links to external websites. We are not responsible for the security practices or content of these websites.

5.2 Integration with Third-Party Services

Preny may integrate with third-party services. Your use of these services is subject to their respective privacy policies.

6. Children's Privacy

6.1 Age Restrictions

Preny is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

6.2 Parental Consent

If you believe we have collected information from a child under 13 without parental consent, please contact us to request its deletion.

7. International Users

7.1 Cross-Border Data Transfers

By using Preny, you consent to the transfer of your data to the United States and other jurisdictions as necessary for the purposes outlined in this Privacy Policy.

7.2 EU User Rights (If Applicable)

If you are an EU user, you may have additional rights under the General Data Protection Regulation (GDPR). Please refer to our separate GDPR Privacy Notice for more details.

8. Information Collection and Management Entity

- Company Name: NDN Co., Ltd. – Established and operating under Business Registration Certificate No. 0314940727, initially issued by the Ho Chi Minh City Department of Planning and Investment on March 26, 2018, and updated for the ninth time on November 18, 2024.

- Head Office: 183/38 Ben Van Don, Ward 09, District 4, Ho Chi Minh City, Vietnam.

9. Methods and Tools for Accessing and Modifying Personal Data

If you have any requests regarding access to or modification of the personal information you have provided, please contact NDN for assistance:

- Phone: +84 355 060 022

- Email: cskh@preny.ai